Website Queries

What is my username and password?
Can I edit my Login / Account details?
How do I search the Agency Directory?
I can't get to the library and The Map is not interactive (i.e pulsing regions)
How do I contact Agencies and their Agents?
Who can access the Library?
Who can access the Forums?
Will my name show on the Forums?
What is the Services Directory?
How do I contact Service Providers?
How do Service Providers advertise on the post it notes?
When I click on a news item or other weblink I lose my connection to the TEAM site. Why?
How do I report a problem about the site?

What is my username and password?: If you are a member of Team and wish to obtain Information about your username and password please contact Team directly on +023 9281 5565.
Can I edit my Login / Account details?: Yes you can.

If you are the main Agency user when logged in you can edit both your Agency account detials and your individual Agent account detials.

If you are an Agent you are able to edit your individual login details.

If you are an approved Services Directory member you can edit your account details when logged in.

Please Note: All mandatory fields on account detail forms must be filled for successful saving.
How do I search the Agency Directory?: You can search the Agency Directory via the Agency Directory Map at the top right of the site, whenever it appears, or via the Agency Directory link on the main menu. The Map is clickable by region to help make your search easier. When clicking on a region of the map the region field on the Ageny Search form is automatically populated; all you need to do then is narrow down your search using the other fields supplied.
I can't get to the library and The Map is not interactive (i.e pulsing regions): The interactive parts of the site use Adobe Flash Player. You can download this for free from www.adobe.com
How do I contact Agencies and their Agents?: To contact Agencies or their Agents simply use the details they have supplied on there listing; as shown via the Agency Directory.
Who can access the Library?: We only grant access to our Library resource to registered Agencies and their Agents. For more information about joing Team as an Agency please refer to the About Us area of the site, or if you wish to join Team as an Agency please contact us via the Contact Us area of the site.
Who can access the Forums?: The site's Forums can only be accessed by Agents registered with Team. If you are an Agency that would like to register your Agency and Agents with Team please contact us via the Contact Us area of the site.
Will my name show on the Forums?: Yes all registered Agents that use the Team Forums will have their name show. This is to allow people to know who they are talking to and to also encourage proper use of the Forums.
What is the Services Directory?: The Services Directory allows our site users to access information about approved Team Service Providers.
How do I contact Service Providers?: To contact Service Providers simply use the details they have supplied on their listing; as shown via the Serivces Directory.
How do Service Providers advertise on the post it notes?: If a registered Service Provider wishes to advertise on the site's post it notes they must contact Team via the Contact Us area of the site.
When I click on a news item or other weblink I lose my connection to the TEAM site. Why?: This is due to the version and settings of your browser (Internet Explorer, Mozilla Firefox etc). Ideally you need to be running version 7 of IE or version 2 of Firefox which both support 'tabbed browsing', namely having more than 1 web page open within a single browser window. In addition you need to enable the option similar to '...open links in a new tab'. Then you can switch between the main site and any news items etc.
How do I report a problem about the site?: If you have a problem regaring the usage of the site or you wish to report improper use of the site please contact Team via the Contact Us area of the site.

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